ESSENTIAL DUTIES & RESPONSIBILITIES:​

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•  Exemplify our Core Values of: Honesty, Integrity, Quality and Professionalism

• · Cultivate our culture and mission of Valuing People and humble service to our Sales and Service Teams and ultimately to our customers.

• · Lead and manage your team of Service Technicians by providing technical expertise, troubleshooting and problem solving on the dairies, to ensure the highest possible level of performance and customer satisfaction.

• · Build relationships with Dairy owners and employees to become a resource for the Dairymen.

• · Work with the TEAM of ADS Service Managers to guide the efficiency and budget management of Advanced Dairy Service through service preparation, planning, and problem solving.

• · Prepare for and Participate in the ADS Managers Weekly Tactical Meeting

• · Collaborate daily (before day’s end) with the ADS Management Team, Service Coordinator, and KS Office Manager to plan out the next day’s task assignments for your technicians.

• · Work closely with the KS Office Manager, Route Salesman and Service Technicians to ensure that all project requirements; budgets, deadlines, and schedules are on track. This to include project deliverables and appropriate time frames; project specific parts and special orders; preparing status reports, and establishing effective project communication plans, and the execution of those plans.

• · Lead daily communications with the KS Team in delivering task assignments, and any other pertinent Company, policy, or procedural information.

• · Understand the metrics, income, and expenses of the service department to keep it running effectively and profitably.

• · Monitor key metrics (billable hours, total hours, drive hours, and FieldEdge hours) to ensure that the agreed upon working hours and schedules are maintained for consistency and maximum efficiency. When necessary, you will use discretion when allowing exceptions to these schedules or working hours to accommodate the personal needs of our employees.

• · Collaborate with the KS Route Salesman to ensure our customers’ service needs are met.

• · Meet Quarterly in Evans, CO for the Managers meeting

• · Complete Quality Assurance reviews of repair/install projects to ensure a high level of efficiency and customer satisfaction

• · Provide project updates on a consistent basis to various stakeholders (Customers, team members, and management team) about strategy, adjustments, and progress.

• · Collaborate with the ADS Service Managers and Sales Team to assist with bids and labor quotes for special projects. Assist in planning, organizing, and managing the special project installation, and installation teams to maximize productivity

• · Address negative performance or conduct related issues with your direct reports. Document all ‘course correction’ conversations – verbal or written – and submit to HR Manager.

• · Ensure the ongoing competency level of technical staff and yourself, by providing training opportunities, as you deem necessary, to continually improve the technical knowledge of your service technicians and their level of customer service.

• · Follow the structured Onboarding schedule with all new hires under your charge to ensure new service technicians are on pace with their development and resolve any questions they may have.

• · Be available as a resource for all KS invoice questions to ensure accurate and timely billing to our customers.

• · Work with your team of ADS Service Managers and GM of Advanced Dairy Services to plan personnel requirements.

• · Write and administer annual performance evaluations for your direct reports, and 3, 6, & 9 month evaluations for new hires under your charge.

• · Participate as needed in the new applicant interview process.

• · Maintain the Company vehicle that you would be driving.

• · Fulfill ‘Manager on call’ rotation requirements.

• · Maintain a clean driving record.

• · Schedule is typically 7:30am to 5pm – Monday through Friday.